Sign Up Questions

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Where can I find a user guide or player guide?

How do I sign up for iHeartRadio for Business?

What do I need to get started?

Billing & Account Info

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How do I update my credit card information for billing?

Where can I see my payment history?

What do I do if I don't know my Mood Media password?

Activation & Installation

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How do I connect my ProFusion iS media player wirelessly to the Internet?

What do I need to use iHeartRadio for Business?

How do I set up my Mood Media media player?

Technical Issues

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I connected my iHeartRadio for Business media player to my sound system but don't hear any music, what could be wrong?

I don't know if my Internet connection is working, what do I do?

What if my Internet connection is not working? How do I get music?


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Can I use iHeartRadio for Business for music on-hold?

I thought I could use iHeartRadio in my business already?

Why do I have to pay for iHeartRadio for Business when iHeartRadio is free?


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Why aren't talk shows or podcasts showing up in my feed?

How do I manage my stations - create, delete, or rename or refine using "Thumbs Up" and "Thumbs Down"?

How do I make sure explicit content does not play in my business?

More Troubleshooting

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What if I want to associate a different iHeartRadio account to my media player?

Can I use a "universal remote control" to control my media player?

I deleted a station from iHeartRadio and I want to get it back, can I?

Use Our Support Form

If you could not find an answer to your question in our Support Center you can send us a note through our Support Form.

Call Customer Support

You can also try our customer support line and talk with one of our representatives toll free. Please keep in mind that call wait times may vary depending on volume. We have a call back feature that can be enabled for your convenience. Please listen for instructions.

Call Mood Customer Service to speak to a representative:

Hours of Operation

Monday-Friday: 7:30 AM - 8:00 PM CST

Saturday & Sunday: 8:00 AM - 5:00 PM CST

Closed: Thanksgiving Day, Christmas Day, New Year's Day